Customer Care Services

Whether you are a product company that needs a contact center for handling product related customer inquiries, or a credit card company that requires associates to be on call 24/7, or a travel agency that needs assistance in responding to ticketing and reservation enquiries from customers, TLI Software has the resources and infrastructure. Our approach while provide customer care services is to ensure that customer delight is achieved during the whole lifecycle of their interaction with our associates. Our BPO facility in Bangalore has world-class talent who possess the right attitude and expertise to deal with customers all over the world. Our customer care services include the following types of services:

• Inbound Voice Support

• New product information

• Dealer locator

• Directory enquiry and assistance

• Compliance handling

• Reservation/ Ticketing

• Rebate & claims

• Service Renewals

• Account Support

• Order Booking and Reservation

• Order Processing and Management

• Live Chat Services

If you have a query regarding our services, drop us a line at bpo@tlisoftware.com and we will get back to you in 2 business days.